Frequently Asked Questions
Where do you ship?
We currently ship within Canada only.
How much is shipping?
Shipping is set by the supplier for each item and is shown at checkout before you pay. Some items ship free. Expedited shipping is available on some items for an extra fee.
How long will my order take?
Orders usually ship within 1 to 2 business days. Most orders then arrive 7 to 10 business days after they ship, depending on your location. If your cart has items from more than one supplier, they may arrive separately.
How do I track my order?
You will receive a tracking number by email once your order ships.
What is your return policy?
You have 30 days from delivery to request a return. Toys and beds must be unused, unwashed, and in their original packaging. For health and safety reasons, opened snacks and treats cannot be returned.
What if my order arrives damaged or incorrect?
Contact us within 7 days of delivery at hello@pethavenhome.com with your order number and a photo. We will send a replacement or issue a full refund.
How do I start a return?
Email hello@pethavenhome.com with your order number and the reason for your return. We will reply within 2 business days with instructions.
Do prices include tax?
Prices are shown before tax. Applicable GST/HST/PST is calculated at checkout based on your province.
What payment methods do you accept?
We accept major credit and debit cards, Shop Pay, and PayPal.
How can I contact you?
Email us at hello@pethavenhome.com.