Shipping policy

Shipping Policy

Where we ship
We currently ship within Canada only.

Processing time
Orders usually ship within 1 to 2 business days. Orders placed on weekends or holidays are processed the next business day.

Delivery time
Most orders arrive 7 to 10 business days after they ship. Some items ship faster with an expedited option shown at checkout. Remote areas may take longer.

Shipping rates
Shipping is set by the supplier for each item and is shown at checkout before you pay. Some items ship free. If your cart holds items from more than one supplier, they may arrive separately.

Tracking
You will receive a tracking number by email once your order ships.

Delays
Carrier delays can happen, especially during holidays and winter weather. If your order has not arrived within 15 business days, contact us at hello@pethavenhome.com and we will look into it.

Address errors
Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrect address provided by the customer.

Taxes
Applicable GST/HST/PST is calculated at checkout based on your province.