Refund policy

Refund Policy

We want you and your pet to be happy with your order. If you are not, we are here to help.

Returns window
You have 30 days from the delivery date to request a return.

Eligible items
Toys and beds must be unused, unwashed, and in their original packaging. Items with signs of use by a pet cannot be returned.

Non-returnable items
For health and safety reasons, we cannot accept returns on snacks, treats, or other edible items once opened. Unopened, sealed edible items may be returned within 30 days.

Damaged or incorrect items
If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, including shipping, at no cost to you.

How to start a return
Email hello@pethavenhome.com with your order number and the reason for your return. We will reply within 2 business days with instructions.

Return shipping
Unless the item is damaged or incorrect, return shipping costs are paid by the customer. Original shipping charges are not refunded.

Refunds
Once we receive and inspect your return, we will refund the purchase price to your original payment method within 5 to 10 business days.